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Here you will find “Frequently Asked Questions” regarding PRODUCTS AND SOLUTIONS
Does the product include packaging?
If the sale was agreed with packaging, yes.
What technical information can Conexión Química provide me regarding a product.
Quality certificate; safety data sheets; Data sheet; Emergency sheet for the transport of hazardous substances, materials and waste. The documents that you request are delivered directly to you.
If I require a quality certificate, safety sheet or technical sheet, is there a cost?
No, all these documents are free of charge for our clients.
What are they and why is it important to have the Safety Data Sheets of a product?
It is a document that contains all the information about the characteristics and properties of chemical substances or mixtures; in the safety sheets you can find its description, important data for its transport, storage and safety conditions, as well as what to do in case of an emergency.
Can all products be moved together?
No. It depends on the chemical compatibility between the products to be transported.
If I need to fill my own containers, must they be of the same product?
Preferably yes. You can use containers that have been used for other products but you must make sure that they do not have any residue, if not, there is a risk of contamination and even a dangerous chemical reaction.
If I require a pallet, packaging, or additional label, is there a cost?
Yes, these characteristics have an extra charge that is agreed with our clients order.
What certifications does Conexión Química have?
We are currently certified under the ISO 9001:2015 and ISO 22000:2018 standards.
“Frequently Asked Questions” about
SERVICES and TRAINING
SERVICES
Do you have custom packaging service?
We provide packaging solutions ranging from 0.5 liters to bulk depending on your needs.
Do you have preventive advisory services?
Avoidance and solving inconveniences derived from daily activities.
TRAINING
How can I request training on Process Improvement issues?
You can contact us at the email address atencionaclientes@conexionquimica.com or by phone 3339568366 o reserve a place in our next training.
How can I request an evaluation of psychosocial risk factors at work (NOM-035-STPS-2018)?
You can send us a message to the email address info@conexionquimica.com or to the telephone number 3339568366 requesting that we help you apply the Work Environment questionnaire and we can send you the result.
How can I request a diagnosis of the safety conditions of my process?
A: You can send us a message to the email address Info@conexionauimica.com or to the telephone number 3339568366 requesting that our experts contact you and coordinate with you to carry out the security diagnosis and later send you the report of results and their recommendations.
Here you will find
General Questions
What information do I need for my first invoice purchase?
How much do I need to buy to be delivered to my address?
If I am outside the ZMG, can you still deliver to my address ?
What is the payment method?
If I pay in cash, do I pay VAT?
If I require a pallet, packaging, or label, is there a cost?
What is the estimated delivery time after placing an order?
What certifications does Conexión Química have?
We are currently certified under the ISO 9001:2015 and ISO 22000:2018 standards.
